There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

We’re all familiar with IVRS systems that let you access information using a touch-tone telephone. [Achu Wilso] built his own version which uses a cellphone, microcontroller, and computer.

Premier is a leading healthcare improvement company, uniting an alliance of approximately 4,350 U.S. hospitals and 325,000 ...

TRAI has been sending out SMSes clarifying that the authority doesn’t send messages or calls. However, now fraudsters have ...

Pretty straightforward, right? Your Interactive Voice Response (IVR) system collects information and passes the call to your Automatic Call Distributor (ACD), which passes your call to an appropriate ...

The Express US's election exit poll found Donald Trump had 51% of the vote, compared to 47% for Kamala Harris, on the ...

Kevin Zavaglia took his first job with Verizon in 1994 as a junior sales associate, back when the company was still Bell Atlantic. Flash forward 30 years, and Zavaglia has spent nearly his entire ...

As the technology matures, totally synthetic voices sound more natural. Interactive voice response systems may provide personalized information for callers by providing access to databases (see IVR).

The company’s 24/7/365 in-house, bilingual customer service is facilitated through live agents, interactive voice response (IVR) and two-way SMS alerts, reflecting the company’s commitment to ...

A recorded message that is played by auto attendants, interactive voice response (IVR) systems, message-on-hold systems and other voice processing tools. The "prompt" is a request to input some ...

TWO AI, an AI startup backed by Jio has launched a sophisticated voice-to-voice AI model called Sutra HiFi. Leveraging a Dual ...