TRAI has been sending out SMSes clarifying that the authority doesn’t send messages or calls. However, now fraudsters have ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

TWO AI, an AI startup backed by Jio has launched a sophisticated voice-to-voice AI model called Sutra HiFi. Leveraging a Dual ...

Pretty straightforward, right? Your Interactive Voice Response (IVR) system collects information and passes the call to your Automatic Call Distributor (ACD), which passes your call to an appropriate ...

Premier is a leading healthcare improvement company, uniting an alliance of approximately 4,350 U.S. hospitals and 325,000 ...

Kevin Zavaglia took his first job with Verizon in 1994 as a junior sales associate, back when the company was still Bell Atlantic. Flash forward 30 years, and Zavaglia has spent nearly his entire ...

According to this information, 8×8 pricing starts at $24 per user, per month for its entry-level X2 plan. The VoIP provider ...

Indian Bank's debit card can be activated by using the bank's ATM and generating PIN or by using their IVR or phone banking service. It is important to provide the accurate details while using any of ...

The Express US's election exit poll found Donald Trump had 51% of the vote, compared to 47% for Kamala Harris, on the ...

Winning cities in the 2024 Digital Cities Survey are not only modernizing their IT infrastructure — they're investing in digital equity programs, upgrading resident-facing services and prioritizing ...

The company’s 24/7/365 in-house, bilingual customer service is facilitated through live agents, interactive voice response (IVR) and two-way SMS alerts, reflecting the company’s commitment to ...