The cut-off to fill in the gaps in your National Insurance record has been announced - and both the DWP and HMRC are bracing ...

The Department for Work and Pensions and HM Revenue and Customs are preparing for a surge in demand as people top up ...

Whether you manage a website, web app or mobile app, you'll need to consider the different voice recognition solutions with ...

The first is a user-friendly AI agent that acts as a first point of contact for disability-led organisations “in their hour ...

As the North Pole bells ring with activity in preparation for Santa Claus’ annual journey, Verizon Frontline is once again stepping in to ensure children worldwide can track the magic on December 24th ...

The third trend shaping contact center automation is the continued rise of customer-centricity. The idea is simple: Putting ...

As announced on the studio's X account earlier this week, the Riot Games will "be temporarily using existing (base) VO for ...

Key Insights for Law Firms Adapting to New Search Trends - In October 2024, OpenAI unveiled SearchGPT to the public, a new ...

The best solutions allow you to minimize your IVR compliance burden. Learn how the right features eliminate complexity for ...

Peer-driven intervention through an interactive voice-response system leads to better patient satisfaction, care-coordination and CPAP adherence when compared to active control, according to a new stu ...

Garmin inReach Messenger Plus is Garmin's first satellite communicator with photo and voice messaging in addition to global ...

IVA can do a lot more — but will it make a difference? Learn everything you need to know about IVA vs IVR to make an informed ...