In today’s increasingly competitive and digitalized world, telcos strive to remain relevant, but various challenges abound.

The third trend shaping contact center automation is the continued rise of customer-centricity. The idea is simple: Putting ...

A joint-submission from Nokia, in response to RCR's request for industry soothsayers to step forward, and tell us about the ...

AI agents have the ability to set goals, create tasks, complete these tasks, reprioritise tasks, and make decisions to ...

AI apps are driving a transformation in IT infrastructure. This trend will accelerate among enterprises in 2025, geared ...

The direct-to-cellular, or D2C texting service is available on four smartphones intially and is free of charge for eligible ...

Poorly placed towers can lead to a cascade of issues, from network inefficiencies and customer dissatisfaction to financial ...

IoT MVNO 1NCE has introduced a new certification scheme for software developers and renewed its cloud deal with AWS to drive ...

Sameh Yamany, chief technology officer at VIAVI discusses why complex Open RAN testing shouldn't be a barrier for new ...

This year's $895 billion defense authorization bill or NDAA, includes full funding for the rip and replace program for ...

Wi-Fi and 5G convergence represents a significant shift in how wireless networks operate, blending both technologies' ...

What should factor in when it comes to how telecom defines sustainability? A discussion on motivations, practical ...